Acceptance of Terms
By subscribing to, logging into, accessing, or using the Velotrav cloud ERP platform, websites, mobile interfaces, or API endpoints (collectively, the "Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you represent an organization or travel agency, you affirm that you have the legal authority to bind that entity to these Terms.
If you do not agree to all provisions of these Terms, you must immediately refrain from creating an account or using the Velotrav platform.
SaaS License & Account Responsibility
Subject to timely payment of your subscription plan, Velotrav grants your travel agency a non-exclusive, non-transferable, revocable license to access and use the platform for internal commercial operations.
- Account Credentials: You are responsible for safeguarding master administrator and employee passwords. Any actions performed using your credentials are your responsibility.
- Staff User Roles: You control the permissions granted to agents, accountants, operations managers, and tour guides within your agency ERP.
- Accurate Information: You must supply authentic corporate credentials, registered contact information, and business GST / PAN registration details where required.
Subscriptions, Fees & Invoicing
Velotrav is billed on a recurring subscription basis. The standard platform plan ("Velotrav Complete") is currently offered at ₹6999 / month, unless otherwise negotiated under an enterprise agreement.
Ownership of Customer Data
All passenger records, tour bookings, pricing margins, custom itineraries, customer lists, and vendor contracts entered into your agency instance remain your sole and exclusive property. Velotrav claims no intellectual property rights in your customer data.
Velotrav and its licensors retain all right, title, and interest in and to the platform codebase, user interfaces, documentation, workflows, logos, and trademarks.
Acceptable Use Policy
When using Velotrav, you agree not to:
- Reverse-engineer, decompile, copy, or create derivative software from the Velotrav codebase.
- Use automated bots, scrapers, or DDoS tools that threaten platform availability for other tenant agencies.
- Store or transmit fraudulent travel vouchers, misleading flight bookings, or unlawful documents.
- Share your tenant administrative logins with unapproved third-party software developers without prior written consent.
Uptime & Service Levels
We strive to maintain a 99.9% uptime for core platform services (booking creation, website public portals, and lead capture). Scheduled maintenance windows are announced at least 48 hours in advance and executed during off-peak weekend hours.
Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Velotrav, its directors, or affiliates be liable for indirect, incidental, punitive, or consequential damages (including loss of profits, tour operator downtime, or passenger travel cancellations).
Our total aggregate liability arising under these Terms shall not exceed the subscription fees paid by your agency in the three (3) months preceding the incident.
Termination & Data Offboarding
You may cancel your subscription at any time directly through your agency billing panel or by writing to support. Upon termination:
Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these Terms or the platform shall be subject to the exclusive jurisdiction of the competent courts in Surat, Gujarat, India.
Contact & Inquiries
For legal inquiries, contract clarifications, or enterprise agreement requests, contact our operational headquarters: